Returns & Exchanges
At Aeyla, we want you to love your home sanctuary; if you aren't completely satisfied, you can return your items within 30 days of delivery for a full refund or exchange. Please ensure all items are in their original packaging and condition to qualify for a return.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Package Your Items
Carefully place the items in their original packaging, ensuring all labels and accessories are included to prevent damage during transit.
Attach the Label
Download and print your prepaid shipping label from the portal, then securely affix it to the outside of your return parcel.
Drop Off and Track
Drop your package at any authorized courier location and keep your tracking receipt; we will process your refund within 5-7 business days of receipt.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing